Question 1

How are student slabs calculated?

Accepted Answer

Student slabs are calculated strictly based on your school’s active enrolled student count. Foundation covers up to 100 students, Growth up to 500 students, Vision up to 1,000 students, and Enterprise is customized for 1,000+ students. There are zero artificial limits on the number of teachers, administrators, accountants, or parent accounts.

Question 2

What happens if our student enrollment increases mid-academic year?

Accepted Answer

If your enrollment crosses your current slab threshold (for example, growing from 95 to 110 students), you can upgrade your plan seamlessly with fair, prorated billing. All your historical student records, attendance logs, marks, and parent accounts remain 100% intact without any system interruption or migration headaches.

Question 3

How does Razorpay Subscriptions Autopay work?

Accepted Answer

When you select Foundation, Growth, or Vision, checkout is processed via Razorpay's RBI-compliant automated recurring subscription infrastructure. You can authenticate recurring auto-debit via UPI Autopay (Google Pay, PhonePe, Paytm, BHIM), Netbanking e-mandates, or Credit/Debit cards with automatic renewals and zero invoice chasing.

Question 4

Can we cancel our subscription or switch plans anytime?

Accepted Answer

Yes, absolutely. We believe in earning your trust every month with zero long-term lock-in contracts. You can pause, upgrade, downgrade, or cancel your subscription at any time directly through your billing settings or by contacting our accounts support team.

Question 5

How does Enterprise pricing work for 1,000+ students or multi-campus groups?

Accepted Answer

For institutions exceeding 1,000 students, educational trusts, or multi-campus school chains, clicking "Custom" or Enterprise connects you directly with our senior institutional team on WhatsApp. We provide volume-tiered discounts, centralized group reporting, dedicated cloud infrastructure, and custom SLA agreements.

Question 6

What makes Unite One different from buying separate standalone school software?

Accepted Answer

Unite One is a truly unified operating system with a single synchronized database. Admissions, fee records, attendance punches, report cards, the parent mobile app, and the school website communicate instantly without expensive third-party APIs or disconnected data silos.

Question 7

Does Unite One support multi-branch educational societies and trusts?

Accepted Answer

Yes. Multi-campus groups can manage all branches from a single centralized headquarters dashboard with group-level financial analytics, while individual branch principals and accountants access role-isolated workspaces.

Question 8

How fast can our campus go live on Unite One?

Accepted Answer

Standard campus deployment takes 24 to 48 hours. Our engineering team handles 100% of your historical data import, configures your fee heads and class timetables, and conducts live staff training sessions.

Question 9

Can staff members have restricted role-based permissions in Unite One?

Accepted Answer

Yes. Unite One provides granular role-based permissions for Principals, Vice Principals, Class Teachers, Subject Teachers, Accountants, Receptionists, Librarians, and Transport Managers.

Question 10

Are mobile apps and a website included in the Unite One subscription?

Accepted Answer

Yes. Unite One bundles both the branded mobile app on Google Play Store & iOS PWA, along with a modern, high-speed school website powered by Cloudflare with free SSL and custom domain mapping.

Question 11

Where can parents and teachers download the Unite App?

Accepted Answer

Unite App is available natively on the Google Play Store for Android smartphones and as an ultra-fast Progressive Web App (PWA) for Apple iOS (iPhones/iPads) and desktop computers with zero installation delays.

Question 12

What push notifications and alerts do parents receive on the app?

Accepted Answer

Parents receive instant alerts for morning attendance status, digital fee payment receipts, homework assignments, exam timetables, report cards, holiday circulars, and emergency campus announcements.

Question 13

Can parents pay tuition fees directly inside the mobile app?

Accepted Answer

Yes. Parents can view pending fee installments and pay securely with 1 tap via Google Pay, PhonePe, Paytm, UPI, debit/credit cards, or netbanking with instant digital receipt downloads.

Question 14

How does sibling switching work for parents with multiple children?

Accepted Answer

A single parent login seamlessly connects all siblings enrolled in the school. Parents can toggle between their children with a single tap without logging out or re-entering credentials.

Question 15

Does Unite App work well on entry-level smartphones and slow internet?

Accepted Answer

Yes. The app is engineered for minimal data consumption, lightweight storage, and smooth performance on budget smartphones, with offline cached access for timetables and circulars.

Question 16

Do we need to buy separate web hosting or SSL certificates for our school website?

Accepted Answer

No. Unite Sites includes enterprise-grade Cloudflare edge hosting, automated SSL certificates, unlimited bandwidth, and daily backups with zero recurring hosting bills.

Question 17

Can we connect our existing school domain (e.g. www.yourschool.com)?

Accepted Answer

Yes. We provide 1-click custom domain mapping. Our technical team configures your DNS records and activates free HTTPS security so your website runs seamlessly on your official domain.

Question 18

How quickly can our customized school website go live?

Accepted Answer

Your responsive school website can be live within 48 hours complete with your crest, banner photos, admission inquiry forms, principal's message, courses, and mandatory board disclosure pages.

Question 19

How do online admission inquiries from the website reach our school team?

Accepted Answer

Every inquiry submitted on the website feeds directly into your Unite admin CRM and instantly triggers an email and WhatsApp alert to your admission counselor for rapid follow-up.

Question 20

Is the website mobile-responsive and optimized for Google search (SEO)?

Accepted Answer

Yes. Every Unite Site is built with semantic HTML5, Google Core Web Vitals optimization, and built-in schema markup to ensure top ranking when parents search for schools in your locality.

Question 21

How does Unite Admissions help increase school enrollment numbers?

Accepted Answer

It provides a structured lead pipeline from initial website/walk-in inquiry to enrollment. Automated WhatsApp follow-ups, scheduled campus tour reminders, and counselor activity tracking prevent valuable parent inquiries from slipping away.

Question 22

Can parents submit admission applications and registration fees online?

Accepted Answer

Yes. You can publish branded digital admission forms on your website where parents fill in applicant details, upload documents (birth certificate, Aadhaar), and pay the registration fee online.

Question 23

How does an accepted inquiry convert into an enrolled student record?

Accepted Answer

With a single click on "Enroll", the applicant is transformed into an active student record—automatically allocating their roll number, section, fee ledger, and parent mobile login credentials.

Question 24

Can we track inquiry sources (referrals, social media, hoardings, newspaper ads)?

Accepted Answer

Yes. Built-in marketing analytics track where every lead originated, enabling school trustees and management to identify which promotional campaigns yield the highest student conversions.

Question 25

Can the admission team export custom applicant lists for meetings?

Accepted Answer

Yes. Admission counselors can filter applicants by grade, application status, date range, or fee payment status and download formatted Excel sheets in seconds.

Question 26

Can we set up flexible, installment-based fee structures for different classes?

Accepted Answer

Yes. Unite Finance supports customizable fee categories (Tuition, Term, Transport, Lab, Annual), multi-installment dates, concession quotas, and automatic sibling discounts.

Question 27

How do automated WhatsApp fee payment reminders work?

Accepted Answer

The system automatically sends polite, branded WhatsApp payment reminders containing a direct 1-tap payment link before and on the due date, reducing overdue fees by up to 80%.

Question 28

Are online fee collections settled directly into our school bank account?

Accepted Answer

Yes. All collections made by parents via UPI, netbanking, or cards settle directly into your institution’s verified bank account via RBI-regulated payment gateways.

Question 29

Does Unite Finance automatically calculate late fees and fines?

Accepted Answer

Yes. You can configure flat or per-day late fine rules that apply automatically when the grace period expires, eliminating manual fine calculation errors at the cash counter.

Question 30

Can we export fee transaction ledgers and daily collection registers to Tally?

Accepted Answer

Yes. The system provides 1-click export of daily cash counter summaries, bank transfer reconciliations, and Tally-compatible XML/Excel formats for audit and accounting.

Question 31

Does Unite Attendance integrate with existing biometric and RFID machines?

Accepted Answer

Yes. Unite Attendance features an open hardware bridge compatible with biometric fingerprint devices, facial recognition terminals, and RFID turnstiles for real-time cloud attendance logging.

Question 32

How quickly do parents receive absent alerts after morning roll call?

Accepted Answer

Within minutes of attendance submission, the system triggers automated WhatsApp and SMS alerts to parents of absent students, ensuring complete child safety and accountability.

Question 33

Can teachers mark classroom attendance directly on their mobile phones?

Accepted Answer

Yes. Teachers can take section attendance in under 30 seconds using the mobile app with a quick "Mark All Present" button and 1-tap toggle for absentees.

Question 34

Does the system also track teacher and non-teaching staff attendance?

Accepted Answer

Yes. Staff can check in via biometric machines or geolocation mobile punch. The platform logs overtime, half-days, leave approvals, and monthly attendance sheets for payroll.

Question 35

Can we generate board-mandated monthly attendance registers?

Accepted Answer

Yes. The system generates standardized monthly percentage registers, student-wise cumulative attendance, and minimum board threshold warning lists ready for print and inspection.

Question 36

Does Unite Academics support CBSE, ICSE, and State Board grading patterns?

Accepted Answer

Yes. The module supports percentage scales, GPA, 9-point/8-point grading scales, scholastic/co-scholastic assessments, and the latest NEP 2020 holistic progress report card guidelines.

Question 37

How fast can terminal report cards be generated for the whole campus?

Accepted Answer

With our bulk report card generator, an entire section or grade report cards can be generated into print-ready PDFs with school crest, grading scales, and teacher remarks in under 1 minute.

Question 38

Can subject teachers submit marks securely from their personal devices?

Accepted Answer

Yes. Teachers access a dedicated marks entry portal restricted to their assigned subjects and sections, with automatic total calculation and lockable submission verification.

Question 39

Can parents view examination schedules, portions, and progress on the app?

Accepted Answer

Yes. Exam dates, portion syllabi, previous term results, and grade progress charts are accessible by parents 24/7 on the mobile app.

Question 40

Does Unite Academics highlight weak student performance and class trends?

Accepted Answer

Yes. Graphical analytics provide class subject averages, pass/fail ratios, and automatic identification of students requiring remedial support before final board examinations.

Question 41

What institutional certificates can be generated using Unite Documents?

Accepted Answer

Transfer Certificates (TC), Character Certificates, Bonafide Certificates, Study Certificates, Fee Dues Clearance Certificates, and Student ID Cards.

Question 42

Can certificate templates be customized with our school seal, logo, and layout?

Accepted Answer

Yes. Certificate layouts can be fully customized to match your state education department format, featuring your school crest, authorized signatory designations, and serial numbering.

Question 43

Is there a secure digital document locker for student records?

Accepted Answer

Yes. Each student profile includes an encrypted digital locker where administrators can store scanned birth certificates, Aadhaar cards, caste certificates, and previous school TCs.

Question 44

How does Unite Documents verify Transfer Certificates (TC) against fraud?

Accepted Answer

Every issued Transfer Certificate includes a unique digital verification serial number and QR code that other institutions can verify online to prevent fraudulent admissions.

Question 45

Can student and staff ID cards be designed and printed in bulk?

Accepted Answer

Yes. The built-in ID card engine automatically pulls student photos, blood groups, parent emergency contact numbers, and barcodes into standardized printable sheets.

Question 46

What is the difference between CUPP Referral and Reseller partner tracks?

Accepted Answer

CUPP Referral Partners simply introduce school leads and earn a 15% first-year commission + 5% recurring annual renewal payout upon closure by the Unite team. CUPP Reseller Partners handle client product demos, onboarding, and local relationship management to earn up to 35% software margin + 10% annual renewals.

Question 47

Who is eligible to join the Certified Unite Partner Program (CUPP)?

Accepted Answer

CUPP is designed for EdTech consultants, school uniform and book publishers, biometric hardware vendors, regional IT solution providers, educational agency owners, and former school administrators with established local education relationships.

Question 48

Do partners receive training, product certification, and sales enablement kits?

Accepted Answer

Yes. All partners receive complete training through our Partner Academy, official CUPP certification badges, dedicated demo portal credentials, pitch decks, ROI calculators, and co-branded marketing collateral.

Question 49

When and how are partner commission payouts processed?

Accepted Answer

Partner earnings are calculated on every closed client settlement and disbursed directly into your registered bank account on a monthly cycle, accessible through your live partner tracking dashboard.

Question 50

Can high-performing partners secure exclusive city or territorial rights?

Accepted Answer

Yes. Partners advancing to the CUPP Elite tier (₹10L+ in sales and 20+ active clients) can be awarded exclusive territorial rights, priority listing on the official Unite India website, and joint field marketing funding.

Frequently Asked Questions